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FAQ

FREQUENTLY ASKED QUESTIONS:


QUESTION: I am a new customer. Can I get a discount or a coupon for my order?

ANSWER: Hi-Rez Designs has very few discount sales throughout the year. Generally we only offer discounts, coupons, or have any sales during the week of Black Friday and Cyber Monday.

If you sign up for an account on our website, you will receive any notification we send out to announce any upcoming sale.


QUESTION: I run a charity or non-profit haunt. Would you be interested in making a donation of some of your products or provide us with a tax deductible discount?

ANSWER: Hi-Rez Design already has a long standing commitment to several local legitimate charity, non-profit haunts, and school activity centers in our area for every Halloween season, therefore we cannot add or support any additional institutions.


QUESTION: I bought another company's video fx / DVD, hardware, and video player and can't get it to work properly. Can you help me?

ANSWER: Hi-Rez Designs will only offer tech-support for Hi-Rez Designs products with verified purchase. Contact the original manufacturer or supplier you purchase the other products from.


QUESTION: Why is your online shopping cart charging me shipping if I am trying to purchase the digital download of a product?

ANSWER: There are 2 main sections / categories of our website: 1.) Visual FX DVD+HD which is the DVD and HD DVD-ROM section of our website, 2.) the VFX Digital Download section. If you are ordering in the Visual FX DVD+HD section, you are ordering the physical DISC of the product and NOT the digital download. A DVD or DVD-ROM will be shipped to you.

If you want to order a DIGITAL DOWNLOAD, make sure you are in the VFX DIGITAL DOWNLOAD section / category of our website.

In addition, if you are ordering MORE than just a digital download such as additional hardware or accessories that need to be shipped and have those additional items in your shopping cart, then you will be charged shipping.


QUESTION: Why are your products prices higher than some other Halloween FX companies?

ANSWER: Our products are NOT mass produced and sold by the thousands by dozens of other vendors, popular online retail chains and in retail Halloween stores in an over saturated market.

Several large retail chain stores have asked to sell our products, and we have declined all of them.

All Hi-Rez Designs products are LIMITED-EDITIONS. Hi-Rez Designs is the ONLY creator and manufacturer of our original products. This means there is a high level of exclusivity when you purchase a Hi-Rez Designs product

You are NOT buying something that thousands of people already have and use that thousand of other people have now already seen. The surprise or 'special factor' is non-existent with those 'other' products.

When you purchase a Hi-Rez Designs Visual FX product, you are getting something truly unique and special and sure to surprise, scare and amaze your patrons and guests.

In addition, 95% of Hi-Rez Design Visual FX products have the ability to be INTERACTIVE. Our video products are not just something you put on your TV or video projector and it repeats the same loop video over and over. 95%, as noted, can be used in conjunction with the Hi-Rez Relay Decoder to turn on and off relays, switches, air valves, air cannons, air cylinders, pneumatics, water sprayers, lights, fog machines, etc, all in perfect timing with the video on the screen.

Absolutely no one else has that capability built into their video / visual fx products.


QUESTION: I really like one of your Visual FX products and want to buy it, but I want you to modify, edit, or completely change it into something very specific I want just for me. Can you do that?

ANSWER: When a Hi-Rez Designs visual fx product is added to our website for purchase, it is officially in its FINAL format and cannot / will not be modified.

That being said, Hi-Rez Designs WILL create custom visual fx for customers who need specific content created. This is considered custom work and custom video creation quotes start at approximately $2500+ based on the content and time involved to start from scratch to completion.


QUESTION: I want to buy a good quality LCD video projector. Can you recommend to me what I need or what I should be looking for?

BUYING TIPS FOR LCD / VIDEO PROJECTORS:

Generally, LCD projectors are easy to find "used" on websites like Craigslist or other online services.

LCD projectors that were very expensive when originally purchased, people are now selling cheap(er) because they don't use them anymore and have replaced them with LARGE SCREEN LCD / LED TVs. The reason we don't recommend "eBay" and suggest Craigslist is because with Craigslist it is a local buy / purchase, which means you can "inspect" the projector BEFORE you buy it / pay for it.

We have purchased some top quality LCD video projectors off Craigslist that were originally $1500+ new for about $200 or less, but still in excellent condition.

Places like SAM'S CLUB, COSTCO, and BEST BUY also sell inexpensive but high quality projectors like this one for about $460:

Epson EX5210 Portable Multimedia Projector

If you want to buy a used one from Craigslist, here is what you should keep in mind.

1.) Stick with a "name" brand you recognize (Sony, NEC, Epson, Sanyo, Panasonic, etc) ... do not buy Billy-Joe-Jim-Bob Video projectors

2.) Make sure the projector does not have any "visible" damage or a history of "overheating".

3.) Make sure the projector has the proper video "inputs" you can easily connect to your DVD-Player, computer, Media Player.

4.) Make sure the "resolution" of the projector is AT LEAST 720x480 or 800x600 pixel dimensions or higher. This is the size of the actual LCD screen inside the projector. 720x480 and 800x600 is STANDARD-DEFINITION, and not HIGH DEFINITION or [HD]. Many projectors now support [HD] resolution and if you can find a goo quality one at a reasonable price, then you should consider getting the [HD] version.

5.) Projector Bulbs or Lamps are the key to buying a "used" projector. Many times, replacement BULBS cost more than the actual projector. If you find a projector you are interested in, look around online for the price of the replacement bulb if the bulb burns out. If you pay $150-200 for the actual projector and then need to spend $300+ for a bulb, that isn't a good deal. The SELLER will ALWAYS tell you the bulb has "low hours" on it, meaning it wasn't used much ... But that is a "routine" answer and isn't always true.

99.9% of projectors have a "screen" in the menus of the setup that will tell you exactly how many hours the bulb has been used. If the projector HAS this feature in the menu, CHECK IT! Anything over 600 - 800 hours means the bulb is at the end of it's life span and will not last long, so expect you will need to replace the bulb. This will also help you negotiate a lower price with the seller if he has been "caught-not-telling-the-truth".

6.) Lumens is rating for the "BRIGHTNESS" level of the bulb and will help you figure out how "far" the projector can be from the screen to make a bigger image without the image getting too dim to see. Anything OVER 1500 lumens is reasonable. The EPSON projector listed above that is sold at SAM'S CLUB is 2200 lumens. If the projector you have found has over 2000 lumens, then it is worth investigating further to potentially buy it.

7.) When you go to buy the projector, TEST IT!! DO NOT trust the seller, and don't just turn it on for your test. Bring a DVD player of something with you so you can actually hook it up and SEE the image quality. Wait about 5 minutes while using the projector because the bulb actually gets BRIGHTER as it warms up, so after 5 minutes you can judge if the projector is good or not.

8.) Many LCD video projectors do not have all the controls / buttons on the actual projector unit and often times need the REMOTE CONTROL to set up many of the functions. Try and buy a projector that HAS the remote control with it. If the projector or seller doesn't have the actual remote, look online BEFORE you buy the projector to see if someone is selling a matching remote you can get cheap.

9.) If the seller won't let you test the video projector or asks that you "take his / her word for it that it works", DO NOT BUY IT!
 


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